LivePerson Business Solutions
With LivePerson Contact Center, your customers have multiple methods for getting the answers they need quickly and easily, including:
- Live Chat
- Email Management
- Click-to-Talk (LiveCall)
- Knowledge base/FAQ (for immediate answers to common questions)
Our awarding-winning live chat service has a proven track record in helping companies increase sales and improve customer service. Close sales with visitors who hesitate on product pages or in the shopping cart by inviting them to chat with a product specialist Increase order values by cross-selling or upselling complementary products or accessories Improve first contact resolution through hands-on assistance from a support representative
Email Management System
LivePerson's email management system helps you route, track and deliver messages. Eliminate manual processing to improve response time by as much as 50%. Templates, canned answers and an FAQ/knowledgebase ensure consistent and accurate answers Tracking tools prevent messages from getting lost (and keep customers from getting frustrated while waiting for your replies)
Click to Talk (LiveCall)
Connect to your customers before you lose them LiveCall lets your customers connect to you at their most critical moments. Whether they have product questions or need customer service, LiveCall puts an immediate – and appropriate – representative on the phone to them.
FAQ/Knowledgebase
Self-service at its best: give visitors the answers they need quickly and efficiently and lower your service costs by up to 35%. Help visitors find immediate answers to their questions using LivePerson's powerful combination of dynamic FAQs, category browsing features and search technology Offer visitors seamless escalation to assisted service channels (email, live chat or voice) if they don't find the exact information they're seeking